FAQs – Cheap Cigarettes & Tobacco Delivery in Australia | OZCIG


Frequently Asked Questions (FAQs)




1. 

Who can buy from OZCIG?



OZCIG only sells tobacco products to customers aged 18 years or older. You must verify your age before completing your purchase. We strictly follow all legal regulations regarding age-restricted products in Australia.





2. 

Are your cigarettes and tobacco products genuine?



Yes, all our products are 100% genuine and sourced from trusted suppliers. We do not sell counterfeit or imitation tobacco products. At OZCIG, we take quality and authenticity seriously.





3. 

Do you offer free shipping?



Yes! We offer FREE express shipping via Australia Post on all orders, with tracking included. Whether you’re in a major city or a remote town, your order will be delivered quickly and securely.





4. 

How long does delivery take?



We ship Australia-wide using Express Post. Delivery times are typically:


  • Metro areas: 1–3 business days
  • Regional/remote areas: 3–5 business days



Once your order is shipped, you’ll receive a tracking number to follow your package.





5. 

Where do you deliver?



We deliver Australia-wide, including Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Canberra, Darwin, and all regional and remote areas.





6. 

What products do you sell?



OZCIG is your one-stop online shop for:


  • Cheap cigarettes online in Australia
  • Rolling tobacco & loose tobacco
  • Cigars and cigarillos
  • Vapes and accessories



We stock popular brands like Double Happiness, Manchester, Esse, Mac, Mevius, and more.





7. 

Is your website secure?



Yes, our website uses SSL encryption to protect your personal and payment information. All transactions are processed securely.





8. 

What payment methods do you accept?

 

At the moment, we accept payments via Direct Bank Transfer (BSB) only. This is due to banking restrictions on tobacco products, as they are considered high-risk items online. Direct transfer is a secure and reliable option, and all payment details will be provided at checkout.





9. 

Can I track my order?



Absolutely. Once your order is dispatched, you’ll receive an email with your Australia Post tracking number so you can track your delivery in real time.





10. 

Can I return or cancel an order?



Due to the nature of tobacco products, we generally do not accept returns unless the item is damaged, incorrect, or defective. Please contact our support team within 48 hours of delivery if there’s an issue.